Return & Exchange Policy

At Glow Theory, your satisfaction matters to us. We want you to feel confident when shopping with us. Please read our return and exchange policy carefully before placing your order.

1. Eligibility for Returns

Due to the personal-care nature of beauty and skincare products, returns may be limited for hygiene and safety reasons.

• Products must be unused, unopened, and in their original packaging to be eligible for a return, unless the item is damaged, defective, or incorrect.

• Products that have been opened or used may not be eligible for return for hygiene reasons, subject to applicable consumer protection laws.

• Proof of purchase or your order number is required for all return requests.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• Clear photos of the product and its packaging.

• A brief description of the issue.

Our team will review your request and help arrange an appropriate resolution in accordance with applicable law.

3. Exchanges

Exchanges are subject to product availability and eligibility. If you receive an incorrect, damaged, or defective item, please contact our support team for assistance.

4. Non-Returnable Items

For hygiene and safety reasons, opened or used skincare and beauty products may not be eligible for return, except where a return or other remedy is required by applicable law.

Items marked as non-returnable will be identified where applicable.

5. Refunds

Once your return request is approved and the returned item has been assessed, we will notify you of the outcome.

Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on your payment provider.

Where required by law, refunds will be handled in accordance with applicable consumer protection requirements.

6. Return Shipping Costs

If an item is damaged, defective, or incorrect, Glow Theory will provide return or other appropriate arrangements as required by applicable law.

For other approved returns, shipping costs and any applicable charges will be communicated before the return is completed.

7. How to Request a Return or Exchange

To request a return or exchange, contact us through the contact information provided on our website.

Please include your order number, the reason for your request, and any supporting photos where relevant.

Please wait for our team's instructions before sending any item back.

8. Contact Us

If you have questions about this policy or need assistance with an order, please contact Glow Theory through our website's contact page.

Glow Theory — Your Glow, Your Confidence.

We reserve the right to review return requests in accordance with this policy and applicable laws. Nothing in this policy limits any consumer rights that cannot legally be excluded.