FAQ'S

1. What is Glow Theory?

Glow Theory is a beauty and skincare brand dedicated to helping you explore beauty essentials and build a skincare routine that suits your needs.

2. How do I choose the right products for my skin?

Every skin type is different. Check each product’s description, ingredients, and recommended skin type before making your choice.

3. Are your products suitable for all skin types?

Not all products suit every skin type. Please review the product details and ingredients to determine whether a product is appropriate for your skin.

4. How do I use your skincare products?

Follow the directions provided on each product’s packaging or product page. Introduce new products carefully and patch-test when appropriate.

5. How long does delivery take?

Delivery times depend on your location and the product ordered. Your estimated delivery timeframe will be shared during checkout or in your order confirmation.

6. Can I return or exchange a product?

Returns and exchanges are subject to our return policy and applicable consumer laws. Certain opened or used skincare products may not be eligible for return.

7. What if I receive a damaged or incorrect item?

Please contact our customer support team with your order number and clear photos of the item received. We’ll review the issue and help you with the next steps.

8. How can I track my order?

Once your order has been dispatched, tracking details will be shared when available so you can follow your delivery.

9. How should I store my skincare products?

Follow the storage instructions on the packaging. Keep products properly closed and away from excessive heat or direct sunlight unless otherwise instructed.

10. How can I contact Glow Theory?

For product questions or order assistance, please reach out through the contact details listed on our website. We’ll be happy to help!